20coi Terms & Conditions

1 General Information & Eligibility

These terms and conditions ("Terms") govern the use of the 20coi platform and all related services. By accessing the 20coi website or opening an account, you are considered to have automatically accepted these Terms.

1.1 Platform Eligibility

To use the 20coi platform, you must meet the following requirements:

• You must be at least 21 years old.
• You are not located in a country where online gambling is explicitly prohibited.
• You are operating a single account in your own name.
• You are not subject to any self-exclusion programme.
• The information you have provided is true, accurate, and complete.

1.2 Scope of Services

20coi is an online entertainment and betting platform offering slot games, live casino, sports betting, and other gaming options. The platform provides convenient transaction facilities for Bangladeshi users via bKash, Nagad, Rocket, and bank transfer.

2 Account Registration & Verification

2.1 Registration Process

To open an account at 20coi, you must provide accurate and complete personal information. Only one account per person is permitted. If the same person operates multiple accounts, all accounts may be closed and balances may be forfeited.

2.2 Identity Verification (KYC)

The 20coi platform reserves the right to verify a customer's identity. The following documents may be requested for verification:

• Copy of National ID Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

If verification is not completed, the withdrawal process may be temporarily suspended.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Do not share your login details with any third party. If you notice any suspicious activity, inform our support team immediately.

3 Deposits & Withdrawals

3.1 Accepted Payment Methods

20coi currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Dutch-Bangla Bank, Islami Bank, and other major Bangladeshi banks

3.2 Deposit Limits

The minimum deposit amount for each payment method is ৳500. The maximum deposit limit depends on the account verification level and the payment method used.

3.3 Withdrawal Policy

The minimum withdrawal amount is ৳800. 20coi processes successfully submitted withdrawal requests within 1 hour. The following conditions must be met to withdraw:

• Account verification must be complete.
• Wagering on any active bonus must be completed.
• The withdrawal method must match the deposit method.
• Withdrawals may be suspended if there is an active investigation or dispute on the account.

3.4 Transaction Currency

All transactions on the 20coi platform are conducted in Bangladeshi Taka (BDT / ৳). 20coi is not responsible for any loss arising from currency conversion.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit up to ৳20,000. For example, depositing ৳1,000 will earn an additional ৳1,000 bonus, making your total balance ৳2,000.

4.2 Wagering Requirements

A 20x wagering requirement applies to all bonuses, calculated on the bonus amount only. Example: to withdraw a ৳1,000 bonus, you must place a total of ৳20,000 in bets using the bonus funds.

The following factors may affect wagering calculations:

• Different games may contribute at different rates toward wagering.
• Wagering must be completed before the bonus expires.
• Restrictions on maximum bet amounts may apply.

4.3 Bonus Abuse

20coi reserves the right to prevent bonus abuse. If a player attempts to exploit the bonus system dishonestly, the relevant bonus and winnings may be cancelled and the account may be suspended.

4.4 General Conditions for Promotional Offers

• Each offer has its own validity period and conditions, which are stated in the offer description.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• 20coi reserves the right to modify, suspend, or cancel promotional offers at any time.

5 Gaming Rules

5.1 General Gaming Policy

All games on the 20coi platform are operated using fair and transparent technology. Our slot and table games are developed by trusted game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.) and are independently tested.

5.2 Technical Issues

If an ongoing round is affected by a technical error or disconnection, the outcome of that round is generally determined based on the system log. In any disputed case, 20coi's decision will be considered final.

5.3 Prohibited Activities

The following activities are strictly prohibited on the 20coi platform:

• Using any automated software, bots, or artificial assistance.
• Colluding with other players to exploit the system.
• Taking advantage of any technical error.
• Money laundering or any unlawful financial activity.
• Providing false identity or information.

5.4 Special Sports Betting Rules

In the sports betting section, the odds displayed may change at any time. Once a bet is confirmed, winnings will be calculated using the odds applicable at the time of confirmation. If a match is cancelled or postponed, 20coi's standard policy will be followed for the relevant bets.

6 Account Suspension & Closure

6.1 20coi's Rights

20coi reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Breach of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicion of fraudulent or deceptive activity.
• Abuse of the bonus system.
• Suspicion of money laundering or legal obligations.

6.2 Account Closure at User's Request

If you wish to close your account voluntarily, contact us at [email protected] or submit a request via live chat. You will be given the opportunity to withdraw all valid balances before the account is closed.

6.3 Inactive Accounts

20coi reserves the right to apply a maintenance fee to accounts that have been inactive for an extended period. Advance notice will be sent regarding the inactivity period and the fee amount.

7 Responsible Gambling

20coi is committed to responsible gambling. We believe that gambling is a form of entertainment and should never be seen as a solution to financial problems.

7.1 Control Tools

20coi players can use the following self-control tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limits: Set a maximum loss limit within a specified period.
• Time Out: Take a break from your account for a specified period.
• Self-Exclusion: Long-term or permanent self-exclusion.

7.2 Age Verification

20coi strictly prohibits anyone under 21 years of age from using the platform. If evidence is found that a minor has used an account, the account will be closed immediately and all balances will be forfeited.

For more details, visit our Responsible Gaming page.

8 Security & Privacy

8.1 Data Protection

20coi uses industry-standard SSL encryption technology to protect your personal and financial information. We do not sell or transfer your information to any third party.

8.2 Purpose of Data Use

Collected information is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer support.
• Preventing fraud and money laundering.
• Improving and personalizing services.

To learn more about our data practices, please read the Privacy Policy page.

9 Dispute Resolution

9.1 Complaints Process

If you have a complaint about any matter, please contact our customer support team first. Complaints can be submitted via 24/7 live chat or by email at [email protected]. We review every complaint seriously.

9.2 Steps for Dispute Resolution

1. Initial contact with the customer support team.
2. Providing necessary evidence and details.
3. 20coi's internal review process.
4. Issuance of a final decision.

9.3 Final Decision

The decision of 20coi's authority shall be considered final and binding in all game-related disputes. However, in disputes relating to financial transactions, the rules of the relevant payment provider may also apply.

10 Limitation of Liability

10.1 Service Availability

The 20coi platform aims to operate at all times. However, the service may be temporarily interrupted due to maintenance, technical issues, or other reasons. 20coi is not liable for any loss caused by such interruptions.

10.2 Third-Party Services

20coi is not directly responsible for errors by payment providers (bKash, Nagad, Rocket, bank) or game providers. 20coi will assist in such situations but does not promise to compensate for losses caused by third-party failures.

10.3 Player's Personal Decisions

Participating in gambling is the user's personal decision. 20coi is not liable for financial losses. Please gamble responsibly and place bets within your means.

11 Amendments and Changes

20coi reserves the right to amend these terms and conditions at any time. For significant changes, notice will be given via the registered email or on the platform. Continued use of the platform after any change will be considered acceptance of the amended terms and conditions.

12 Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact the 20coi support team:

• Live Chat: Available 24/7, support provided in Bengali and English.
• Email: [email protected]

Our support team is dedicated to serving you every day of the week, from morning to night.