20coi's Privacy Policy

1 Introduction & Scope

This privacy policy applies to all registered users and visitors of the 20coi online casino and betting platform (https://20coi.lat). 20coi takes the privacy of your personal information seriously and is committed to keeping it protected.

By using this platform, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using the platform.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and general international standards. 20coi reserves the right to update this policy at any time, and users will be notified of any significant changes.

2 Information We Collect

The following types of information are collected to ensure a safe and improved experience on the 20coi platform:

• Identity Information: Your full name, date of birth, national ID number or passport number — for account verification.
• Contact Information: Mobile number and email address — for account security and communication.
• Financial Information: Your bKash, Nagad or Rocket number and bank account details — for processing transactions.
• Activity Information: Betting history, deposit and withdrawal records, bonus usage details.
• Technical Information: IP address, device type, browser details, session logs and cookies.

3 How We Collect Information

20coi collects information in the following ways:

• Directly Provided Information: Information you voluntarily provide during registration, verification or when submitting a support request.
• Automated Collection: Information collected through cookies, web beacons and log files while browsing the website.
• Transaction Information: Records of deposits and withdrawals made via bKash, Nagad, Rocket or bank transfer.

4 Purpose of Data Use

20coi uses the information collected about you only for the following specific purposes:

• To create, manage and verify accounts.
• To securely process deposit and withdrawal transactions.
• To prevent fraud, money laundering and unauthorized access.
• To provide 24/7 customer support and resolve complaints.
• To enforce responsible gambling policies and ensure user protection.
• To improve platform services and personalize the user experience.
• To meet applicable legal obligations.

5 Security Measures

20coi adopts industry-standard technical and organizational measures to keep your personal information secure. Our security measures include:

• SSL Encryption: All data exchanged between you and our servers is protected with 256-bit SSL/TLS encryption.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Masking: Sensitive financial information is partially masked when stored.
• Regular Security Audits: Regular security reviews are conducted to identify platform vulnerabilities.
• Two-Factor Authentication: An additional security layer for accessing your account.

Please note that no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee perfect security.

6 Sharing Information with Third Parties

20coi does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processing: Necessary information shared with the relevant financial institutions to process bKash, Nagad, Rocket and bank transfers.
• Identity Verification: With identity verification service providers as required by law.
• Legal Obligations: In response to valid requests from legal authorities in Bangladesh.
• Fraud Prevention: With relevant authorities for the investigation of fraudulent and criminal activity.

Whenever information is shared with third parties, we ensure that they maintain data protection standards at least equivalent to those of 20coi.

7 Cookie Policy

The 20coi website stores cookies in your browser. Cookies are small text files that improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and deliver core services.
• Performance Cookies: Used to measure website load times and performance.
• Preference Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to analyze site usage and improve services.

You can control or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect some key functions of the platform.

8 Data Retention Period

20coi retains your personal information only for as long as necessary. Specifically:

• Information for active accounts is retained for the duration the account remains active.
• Financial transaction records are retained for a defined period for legal requirements and audit purposes.
• Even after an account is closed, some information may be retained for a set period for fraud prevention and legal compliance.
• Logs and technical data are generally retained for a defined rolling period.

9 User Rights

As a user of the 20coi platform, you have the following rights:

• Right of Access: The right to know what information is stored about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your information, within the limits of legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and readable format.
• Right to Object: The right to raise an objection to certain uses of your information.

To exercise any of these rights, please contact the support team. We will process all valid requests as promptly as possible.

10 Protection of Minors

20coi strictly provides services to users aged 21 and above. We do not knowingly collect or process the information of minors. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

The identity verification process during registration plays an important role in enforcing the age limit. If you are aware of a minor's account, please notify our support team immediately.

11 Responsible Gambling & Data Use

20coi is firmly committed to responsible gambling. By analyzing your activity data, we can identify potentially problematic gambling patterns and provide timely support. The use of data for this purpose is done in the interest of your protection.

Upon your request, it is possible to set a self-exclusion or limits for a specific period. This information is stored securely and used solely for your protection. For more details, visit our Responsible Gaming page.

12 Third-Party Links & External Services

The 20coi platform may sometimes connect to third-party services such as payment gateways or identity verification providers. These external services have their own privacy policies and are outside the control of 20coi. We are not responsible for the privacy practices of third parties.

When you transact via bKash, Nagad, Rocket, or bank transfer, the terms and conditions and privacy policy of the respective institution also apply.

13 Changes to This Policy

20coi reserves the right to amend this privacy policy at any time. In the event of changes:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• For significant changes, you will be notified through your registered contact method.
• If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

We recommend that you review this page periodically so that you are always aware of the latest policy.